Help / FAQ

Find answers from Rhode Island Novelty on frequently asked questions about shipping, order status, returns, product info and more!

Ordering

  • What is the minimum amount for an online order?

  • When do online orders get processed?

  • What is the minimum amount for a phone order?

  • How will I be able to track my order?

  • Can I add items to an existing order?

  • When can I pick up my order?

  • What payment methods can I use?

  • What are international methods of payment?

  • Will I be charged tax?

  • What if I'm tax exempt or a reseller?

  • When can I receive an invoice for my order?

  • How do I reorder?

Product Information

Shipping

  • How long will it take to receive my order?

  • Do you ship products internationally?

  • What will be the shipping cost of my order?

  • Is rush delivery available?

  • Can I ship to a P.O. Box?

  • Can I have multiple shipping addresses in my online account?

Returns

Account Help

  • How can I get a new password?

  • Can I view my order history?

  • What is the difference between a consumer account and a wholesale account?

  • How can I get a new password if I lost mine?

  • I requested a new password , but haven't received one in my email.

  • I have a new email address for my account, how do I change this?

  • How do I request NET terms?

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